Mybos88 Privacy Policy – Personal Data Protection for Malaysian Players

2Personal Information We Collect

Mybos88 collects only the information necessary to provide a safe, orderly service that meets legal requirements. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Your full name, email address, Malaysian phone number, date of birth, and the username you chose when registering your mybos88 account.
• Identity Verification (KYC) Information: A copy of your identity card (MyKad), bank account or e-wallet number, and other verification documents required for the KYC process.
• Financial Information: Details of the payment methods you use, including e-wallet names (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), FPX account numbers (Maybank2u, CIMB Clicks), and transaction history in Malaysian Ringgit (RM).
• Communications: The content of your correspondence with the mybos88 customer support team via live chat, email, or WhatsApp.

2.2 Automatically Collected Information

3How We Use Your Information

Mybos88 uses the information collected solely for legitimate and necessary purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

• Account Management: To create, manage, and maintain your mybos88 account, including the login process, identity verification, and account recovery.
• Transaction Processing: To process deposits and withdrawals in MYR via your preferred payment method, securely and efficiently.
• Fraud Detection: To identify, investigate, and prevent any fraudulent activity, money laundering, or misuse of the mybos88 platform.
• Service Communications: To send important notices relating to your account, policy changes, transaction confirmations, and security information.
• Platform Improvements: To analyse usage patterns and make improvements to the mybos88 interface, performance, and overall user experience.
• Promotions & Marketing: To keep you informed about bonus offers, festive promotions, and special campaigns — only if you have consented to receive marketing communications.
• Legal Compliance: To comply with Malaysian legal requirements, including PDPA 2010, and lawful requests from the relevant authorities.

4Information Sharing & Disclosure

Mybos88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our unconditional commitment to every mybos88 member.

However, there are limited circumstances in which mybos88 may need to share certain information about you:

• Third-Party Service Providers: The payment technology providers we work with (such as payment gateway providers for Touch 'n Go, GrabPay, and DuitNow) may receive the transaction data required to process your payments. They are bound by strict confidentiality agreements.
• Game Providers: Slot and casino game providers such as Pragmatic Play and PG Soft may receive game session identifiers for winnings verification purposes. No personally identifiable information is shared.
• Legal Requirements: mybos88 will disclose the required information to Malaysian authorities if mandated by law or a valid court order.
• Protection of Interests: In cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies for investigation purposes.

5Security & Data Protection

Mybos88 continuously invests in security infrastructure to ensure your personal data is protected against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• 256-bit SSL Encryption: All communications between your web browser and mybos88 servers are encrypted using 256-bit SSL technology — the same security standard used by leading banking institutions in Malaysia.
• Stored Data Encryption: Sensitive information, including passwords and financial details, is stored in encrypted form and is unreadable by anyone — including mybos88 staff.
• Two-Factor Authentication (2FA): mybos88 offers an additional layer of protection through two-factor authentication for your account.
• 24/7 Monitoring: The mybos88 security team continuously monitors our systems to detect and respond to any threats or suspicious activity.

5.2 Procedural Safeguards

• Access to members' personal data is restricted to mybos88 staff who require it solely to carry out their job responsibilities.
• All mybos88 staff undergo regular data protection training.
• Regular internal and external security audits are conducted to assess and strengthen data protection measures.

6Cookies, Tracking & Similar Technologies

Mybos88 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and maintain platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core mybos88 platform functions such as login authentication and session management. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language settings and display options for a smoother experience next time.
• Analytics Cookies: These help us understand how users interact with the mybos88 platform so we can make meaningful improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the mybos88 platform.

7Data Retention Period

Mybos88 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your mybos88 account remains active, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable Malaysian financial and tax regulatory requirements.
• KYC Records: Retained in accordance with applicable anti-money laundering legal requirements.
• Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Analytics Data: Non-identifiable usage data may be retained for a longer period for platform improvement purposes.

When data is no longer needed, mybos88 will securely delete or anonymise it in accordance with established data management procedures.

8Your Rights as a Data Subject

As a mybos88 member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). mybos88 is committed to respecting and facilitating the exercise of these rights.

To exercise any of the rights above, please contact the mybos88 privacy team by email at support@mybos88.bet by clearly stating your request. We will process it within a reasonable timeframe and provide a written response.

9Child Protection & Age Verification

Mybos88 strictly prohibits individuals under the age of 18 from registering or using our platform in any capacity. This is not merely a legal requirement — it is our ethical commitment to protecting young people.

• Mybos88 does not knowingly collect personal data from individuals under the age of 18.
• The mybos88 registration process requires date of birth verification, and we conduct further checks through the KYC process.
• Should we discover that personal data belonging to a minor has been inadvertently collected, we will promptly delete that data and close the account in question.
• If you have reason to believe that a minor has registered on mybos88, please notify us immediately.

10Amendments to the Privacy Policy

Mybos88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised whenever changes are made.

For material and significant changes, mybos88 will notify you through:

• A clear notice on the mybos88 homepage
• An in-account notification upon your next login
• An email to the address registered to your account (for significant changes)

Your continued use of the mybos88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data at mybos88, please do not hesitate to contact us:

• Privacy Email: support@mybos88.bet (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly on the mybos88 platform — the fastest way to get a response
• WhatsApp: For general enquiries, contact us via WhatsApp

The mybos88 privacy team will respond to all privacy-related enquiries within 72 business hours. For data subject rights requests (such as access, correction, or deletion), please provide your account details to expedite the identity verification process.